Optimising collections: The road ahead

About this E-Book

As the UK economy continues to struggle, banks must proactively contact and support customers in financial difficulty. In order to do this, it is crucial to apply the right contact strategy and collections process.

The following eBook maps out how SAS can support HSBC’s journey from today’s primarily rules-based collections approach to tomorrow’s state-of-the-art analytically driven strategies.

In particular, the eBook covers:

  • A collections transformation roadmap and key enablers of success for HSBC
  • Current regulatory and technical challenges for collections teams
  • How current unintegrated systems can be aligned between different lines of businesses
  • The use of predictive models to allow more efficient and effective collections