Optimising Collections at Barclays: Be Prepared for the Road Ahead

About this eBook

As the UK economy continues to struggle and rising interest rates put pressure on households to meet their mortgage obligations, an increase in delinquencies and defaults seems almost inevitable. A collections process that enables an effective contact strategy is crucial, empowering the bank to contact the right customers via the right channels at the right time. This eBook will help to define a roadmap for transformation which is achievable and assists in overcoming Barclays' challenges, extending the value of existing SAS investments.

In particular, the eBook outlines:

• Barclays' challenges and the need for efficiency, accuracy and solutions.
• Enablers for success, outlining crucial technological capabilities.
• Mapping out the road ahead in the collections process.

Download the eBook to understand how collections and recoveries teams at Barclays can build a pragmatic, achievable roadmap for collections optimisation. We can work together to reduce defaults, minimise bad debts and offer vulnerable customers a safe route to financial recovery.