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Digital government: how far should you go and what outcomes can you expect

Digital Government

How far should you go and what outcomes can you expect?

Advice on how to accelerate transformation while driving citizen satisfaction

The vision of a data and digitally enabled central government truly captures the imagination. It has the potential to solve some of our most pressing policy challenges and to transform the speed and quality of service delivery while driving out cost.

Questions answered in this paper

  • Full steam ahead with digital government
    But where is the final destination?
  • Positive outcomes for citizens and departments
    How can Government accelerate the pace of change and the depth of transformation?
  • How does this translate to the public sector?
  • Communication channel change: a risky business?
    Mitigating the risks from digitalisation



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