Consumer Duty: Insurance that puts customers first

Why the introduction of the FCA’s Consumer Duty means insurers need to get serious about the responsible use of AI.

About this eBook

After more than half a century of false dawns, Artificial Intelligence has finally crossed the chasm to mainstream adoption. With this, the FCA have introduced challenging Consumer Duty implementation deadlines that require firms to get serious about the responsible use of AI. To help insurers become compliant, the following eBook covers:

  • How the FCA’s Consumer Duty impacts ethical AI practices 
  • How to implement a comprehensive AI-controlled Consumer Duty framework
  • Challenges for insurers on their journey to compliance
  • Key areas for robust model governance

Read the eBook to understand how AI can be used responsibly and provide good outcomes for consumers.