On-Demand Webinar

Kindness in the new normal

Making the right decisions for managing credit & collections for Utilities


About the webinar

Utilities companies are often the last on the list of outstanding bills to pay. In the UK, debt management advisors typically point out to consumers that the Utility companies are unlikely to cut you off, and therefore their bills can be put at the bottom of the pile. 

So how can Utilities companies adjust their credit and collections methodologies to allow for the economic impacts that recent events will have had on their consumers?  

This webinar will examine how companies can use decisioning and analytics to ensure that their credit and collection strategies are optimised and can adapt to rapidly changing circumstances. 

Why attend?

This webinar will show how credit and collections strategies can be personalised to the individual customer. 

You’ll learn how to take a more personalised approach to managing debt. Customer attributes, such as length of tenure, tariff, and days outstanding are useful to determine collection strategies. But ultimately you want to understand their propensity and ability to pay, and the best collection path to use to communicate with them. This includes being able to refine the communication channels, timing and message for interactions with each customer.

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About the Experts

Jennifer Major
Head of IoT, SAS UK & Ireland

Jennifer has spent her career at SAS working as an analytics consultant across a range of industry sectors. Her job is to help organisations to create and act on insight from data. She has found her recent work in the energy sector particularly fascinating. Balancing reliability and cost against the increasingly urgent need to transition to renewable energy sources creates a significant challenge for policy makers and industry. The innovation required to balance increasingly volatile energy supply and demand got Jennifer seriously interested in the potential of using IoT data to help manage energy – this includes the whole ‘smart’ paradigm of Smart Grid, Smart Homes and Smart Cities.

This realisation of the potential of harnessing IoT data and analytics across all industry sectors prompted Jennifer to transition to a new role heading up the IoT practice for SAS UK & Ireland.

Carlos Carvalheira
Energy & Utilities Practice Leader, SAS EMEA

Carlos is the Energy & Utilities Practice leader in EMEA with responsibility for formulating industry strategy, market intelligence and industry thought leadership to deliver market leading solutions dedicated to the Energy & Utilities industry. Carlos works across SAS EMEA region, which serves organizations in more than 50 countries. He is responsible for developing and building relationships with customers in the Energy & Utilities to deliver solutions matching customer’s needs. 

With more than 20 years of experience in both Sales and Strategy Consultancy firms, Carlos carries a distinguished industry expertise witch he gained from working close with international Companies helping them develop their strategies around IoT, Digital Grid, Outage Risk, Asset Management and Customer Experience. His background is in Computer Engineering and holds an Executive Program in Advanced Management in Energy from AESE Business School.