SAS a Leader: Gartner’s 2017 Magic Quadrant for Multichannel Campaign Management
Positioning based on completeness of vision and ability to execute
“Customer experience” is more than marketing buzz – it is often the differentiator between a good brand and a great one. With SAS® Customer Intelligence, marketers use advanced analytics across channels to make on-the-spot choices that match customer expectations. And for the 11th consecutive year, SAS is a Leader in Gartner’s Magic Quadrant for Multichannel Campaign Management.
“Today’s always-online, always-connected consumers expect a personal touch from retailers when they shop,” said Tiffany Jayne Carpenter, Head of Customer Intelligence at SAS UK & Ireland. “Whether they are in-store or browsing online, the experience must be personalised, relevant and instantaneous for the customer and optimised across multiple channels and devices. Retailers are coming to realise that this can’t be done without real-time predictive analytics.”
But without speedy delivery, insights can come too late to hold a customer. SAS Real-Time Decision Manager is among the multichannel solutions pushing SAS Customer Intelligence ahead of the pack. The offering enables marketers to deliver relevant offers in real time – when it matters. Powered by automated analytics, SAS Real-Time Decision Manager provides the best offer at the right time via customers’ preferred channel.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
SAS helps 80,000 organisations around the world take their data… And do amazing things… We help organisations turn large amounts of data into knowledge they can use, and we do it better than anyone. It’s no wonder an overwhelming majority of customers continue to use SAS year after year. Find out more, Why SAS?