Harnessing credit risk analytics to create a more customer-centric business

About this paper

To provide an effective service and ensure a sustainable business, utilities need to respond quickly when customers are struggling to pay their bills. Analysis of the risks can help model your business and deliver a better customer experience.

This discussion paper addresses the challenges and opportunities for utilities companies in credit risk modelling and intelligent decisioning. How using AI and Machine Learning can help to:

• Continuously assess credit risk across your customer base.
• Protect vulnerable customers during emergency situations.
• Detect fraud and take appropriate action quickly.