Damovo upgrades customer service delivery with SAS

Leading IT provider reduces time needed to analyse customer data from weeks to minutes

Damovo, a provider of enterprise information communication technology (ICT) services and solutions, has cut the time needed to analyse customer data from weeks to minutes by deploying technology from SAS. The investment in SAS, global leaders in business analytics, means Damovo can give its customers greater insight and more control of their IT infrastructures.

Damovo delivers technology-enabled efficiencies to its 2,000 customers, which include some of the world's most recognisable brands in over 100 countries, giving organisations the tools needed to achieve continuous business improvement. The company recently transitioned from being a voice-critical unified communications provider to offering a portfolio covering the full range of IT solutions, including enterprise networks, contact centres, cloud services and global managed services.

To differentiate itself from the competition, Damovo wanted to adopt an intelligent, consultative approach to helping customers achieve their business objectives through better use of technology. The company decided to upgrade its customer data analytics to better monitor business processes, and to provide proactive insights into its customers. After an extensive evaluation process, Damovo chose SAS due to its advanced functionality and performance, and in particular its ability to reduce the customer data analysis process from weeks to minutes.

"The rise of cloud has resulted in many of today's enterprises feeling like they are losing control of their IT infrastructures," said Mary Bradshaw, Managing Director of Damovo. "At Damovo, we aim to give control back to our customers, by helping them better understand their needs and tackling the specific challenges each organisation faces. By considerably reducing the time it takes us to analyse customer data, SAS has enabled us to achieve this goal and truly anticipate customer demands. We are asking more intelligent questions, more often, and by getting answers quickly and visually, we're now even better at helping our customers grow their businesses."

Damovo is planning to use SAS to start forecasting and planning future IT environments for its customers. The company has seen a growing trend within large enterprises to flow and flex network capabilities on demand, and by using SAS data analytics for real-time network monitoring, Damovo is hoping to automate predictive services for its customers.

John Farrelly, SAS Regional Director, commented: "In today's information economy, having the ability to intelligently collect and analyse customer data quickly is the key to winning and retaining business. SAS has given Damovo the power to know all they need about their customers' IT operations. It's forward-thinking companies like Damovo that will be able to stand out from the competition."

The solution deployed by Damovo, SAS® Visual Analytics, enables organisations to get fast answers to even the most complex questions using data of any size, including big data in Hadoop. The scalable solution allows for guided exploration, in-memory processing and advanced data visualisation tools.

For more information about data visualisation techniques, including examples and explanations, take a look at this report.


About SAS

SAS is the leader in analytics. Through innovative analytics, business intelligence and data management software and services, SAS helps customers at more than 83,000 sites make better decisions faster. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®.

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