Manuel Tönz
Customer Experience Advisor
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Drive outstanding, insight-led customer experiences which deliver results.
The Customer Experience Conference will take place at The Law Society in London on 25 February 2020.
In one inspiring day, you will discover real-world insights to enable you to exceed rapidly rising expectations and ultimately deliver impressive ROI.
The SAS team will be available throughout the day.
Join us to play our #picktheproduct game and a chance to win an
Alexa Dot!
Agenda
There is a full agenda of sessions which can be seen here
One not to miss is the SAS Session: (details as shown below)
| Tuesday, February 25 | ||
| Key theme | Customer Experience 2030 – a look into the crystal ball | |
| 12:40 p.m. | The changing customer expectation towards the experience brands provide is obviously changing. SAS went the extra mile to conduct a global survey in order to undermine the “gut feeling” with empirical data. Find out more about the 2030 paradox and how brands can prepare themselves for the paradigm change in digital trust and loyalty. Lunchtime peer to peer session Customers are losing their trust in brands which leads to a massive reduction of loyalty. How can we overcome the 2030 paradox? Come and discuss with your peers and experts how we can bring more “empathy” into the customer engagement and give the customer a consistent and meaningful experience to futureproof your business. | |
Meet our Customer Intelligence Experts
David Collins
Customer Intelligence Account Executive
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