SAS at the Customer Experience

Engage customers with confidence.
Turn your customer data into better experiences.

25th February  2020

Drive outstanding, insight-led customer experiences which deliver results.

The Customer Experience Conference will take place at The Law Society in London on 25 February 2020.

In one inspiring day, you will discover real-world insights to enable you to exceed rapidly rising expectations and ultimately deliver impressive ROI.

The SAS team will be available throughout the day.

Join us to play our #picktheproduct game and a chance to win an
Alexa Dot!


There is a full agenda of sessions which can be seen here

One not to miss is the SAS Session: (details as shown below)

Tuesday, February 25
Key themeCustomer Experience 2030 – a look into the crystal ball
12:40 p.m.

The changing customer expectation towards the experience brands provide is obviously changing. SAS went the extra mile to conduct a global survey in order to undermine the “gut feeling” with empirical data. Find out more about the 2030 paradox and how brands can prepare themselves for the paradigm change in digital trust and loyalty.

Lunchtime peer to peer session

Customers are losing their trust in brands which leads to a massive reduction of loyalty. How can we overcome the 2030 paradox? Come and discuss with your peers and experts how we can bring more “empathy” into the customer engagement and give the customer a consistent and meaningful experience to futureproof your business.


Meet our Customer Intelligence Experts

Manuel Tönz
Customer Experience Advisor

David Collins
Customer Intelligence Account Executive

The Law Society’s Hall

113 Chancery Ln, Holborn

London WC2A 1PL