Tuesday 11th October 
8:30 - 09:00 amRegistration and coffee
09:00 amWelcome from Atikul Haque, SAS
09:10 - 09:40 amExecutive Perspective - Stuart Lacey, Chief Executive, ElectraLink
Opportunity to get the current view point from a leading utility managing director on key topics facing the industry today, including digitization and transformation of energy services, and what that means for managing the utility workforce of the future.
09:40 - 10:00 amGlobal Trends and Directions - Tim Fairchild, Director Global Energy Practice, SAS
Today, the energy sector is at a crossroads of sweeping change brought about by the advent of renewables and distributed generation, changing economics and demographics, competitive markets, non-traditional competitors, increasing customer expectations, and a dizzying array of regulatory changes. While many of these changes are creating new challenges for the energy sector, they also bring new opportunities for improving the industry's ability to continue providing affordable, safe, reliable, and sustainable energy. Where is innovation happening globally and what role does analytics play in the industry strategy moving forward?
10:00 - 10:20 am Break and Demo
10:20 - 11:00 amBusiness Innovation: Inside and Outside - Robin Hagemans, Manager - Analytics, Innovations & Livinglabs, Alliander
The integration of IT/OT has brought opportunities for innovation in utility operations. Alliander's "LiveLab" is a proving ground for advanced analytic solutions for building robust, scalable and integrated IT/OT data solutions. This presentation will also touch upon the data integration and data availability topics for Big Data Analytics including the aspects of open source. Alliander is responsible for the distribution of energy such as electricity, (bio)gas and heat to 5.7 million customers in the Netherlands.
11:00 - 12:15 pmCustomer Analytics Perspectives
Victoria Page, Director Commercial and Customer Strategy, Thames Water
Max Griffiths, Director, Credit Risk, British Gas
Shaun Pitman, British Gas
Jennifer Major, SAS UK Utilities Industry Manager, panel moderator

Beyond understanding and retaining customers, utilities now seek meaningful customer engagement in an increasingly digital world. Our panellists will share where they are on their customer analytics journey and then engage in an interactive dialogue with each other and conference delegates.
12:15 - 1:25 pmLunch and hot topic roundtables
Join us over lunch at one the below roundtable discussions and watch analytics in action at our Demo Pods,
  • Smart cities
  • Asset optimization
  • Risk and trading
  • Demand side response
  • Energy forecasting
  • Business Transformation
  • Customer Experience
  • Hadoop
1:25 - 1:45 pmPeer-to-Peer Sharing: Summary of hot topic roundtables
1:45 - 3:00 pmGrid Analytics and IoT Perspectives
Rich Hampshire, Smart Grid & IoT Director CGI
Olivier Goethals, Enterprise Architect & Manager BICC, Eandis
Peter Pugh-Jones, SAS UK, Head of Streaming Analytics & IoT
Michael Probst, SAS Director Global Business IoT, panel moderator

To truly experience the "smart" in smart grid, utilities must reduce the latency and increase the insight of data-driven decisions. Many utilities are already collecting information from the connected devices that send and receive data over the internet of things (IoT), a digital twin of the physical smart grid. Our panelists will share where they are on their IoT journey and then engage in an interactive dialogue with each other and conference delegates.
3:00 - 3:20 pmBreak and Demo
3:20 - 4:00 pmRevenue Assurance and Fraud Detection - Hayrettin Sipar, Senior Business Intelligence Specialist, Enerjisa
Electric, gas, and water utilities all face revenue loss due to faulty meter readings, theft, and billing errors. How can analytics make detection more precise and contribute to improved financial standing? This case study will share practical examples and best practices in the area of revenue assurance and will focus on business achievements.
4:00 - 4:40 pmForecasting and Impact of Renewables - David Basterfield, Head of Forecasting, RWE nPower & Sally-Anne Willets, Forecasting Manager
Short-term energy forecasting is both an art and a science. With the increasing penetration of renewables owned by both customers and utilities, forecasters need to gather data and employ new strategies to predict future demand so that trading and generation plans will meet customer needs at the optimal cost.
4:40 - 5:15 pmWrap up and Cocktail reception

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