Live Webinar

Digital Transformation in Insurance

How to Create an Exceptional Customer Experience while Boosting Business Profitability

February 24, 2022
11:30am - 12:30 pm (1hr) 
Cost: Complimentary

About the webinar

Most insurers hear “digital transformation” and immediately think of costly, multi-year projects to rip and replace legacy systems.  Not the case with SAS - and our cloud-based insurance solutions.  Our solutions are easy to configure, deploy, and get running and operational - in days to weeks, not months. SAS is actively helping insurers achieve the two main goals of digital transformation - improving the experience of their policyholders AND boosting business metrics like revenue, margin, and gross written premium. 

Join us for this interactive virtual session where we will describe and then demonstrate how SAS enables insurers to accomplish the goal of digitally transforming your organization.

Topics we will cover include:

  • What policyholder and market trends you should account for in the next 3-5 years.
  • What common digital transformation challenges exist in the insurance industry and how to overcome them.
  • The steps involved in the technical and business transformation of the policyholder experience.
  • The benefits and differentiators SAS provides over other martech vendors when it comes to insurance digital transformation.
  • Real-life examples of customers SAS is working with to enable this transformation and the value metrics we have provided them.

** The session will also include a detailed live demonstration of how SAS enables a better customer journey - from strategic process planning to digital policyholder data collection to policyholder engagement to measurement and optimization.

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About the Experts

Paulo Salomao
Managing Director, Accenture

Paulo is a Managing Director at Accenture, where he leads the Canadian Insurance and Asset Management businesses. He has 15+ years of experience in consulting and executive roles, and worked across multiple strategy, digital, and operations transformation initiatives throughout his career.

Prior to Accenture, Paulo held a number of executive roles including VP, Strategy at Manulife (the 8th largest LifeCo globally). Prior to Manulife, Paulo worked McKinsey & Company, where he spent most of his tenure advising C-suite executives and Boards in Financial Services.

Paulo holds an MBA and an MASc from the University of Toronto, and a BEng in Control and Automation from Unicamp (Brazil).

Jay Gunasekaran
Canada Lead, Customer Intelligence, SAS

Jay Gunasekaran is a Strategic Pre-Sales Solution Architect at SAS. He is responsible for helping brands move from data, to insight, to action with rich functionality for adaptive planning, journey activation and real-time decisioning.

Amit Kumar Kathpalia
Account Executive, SAS

Amit Kumar Kathpalia leads the Insurance sector at SAS Canada covering both Life and P&C carriers. He has spent over 16 years in high tech organizations managing channel partners, enterprise accounts and strategic accounts primarily in Insurance and Banking. Amit’s passion is helping his clients improve their customer experience by using digital, data and analytics. He has experience working with clients on digital transformation initiatives from driving improved retention and next best action offers to  prevention of financial crimes such as AML and Fraud. Prior to joining SAS in 2011, Amit held account management positions at IBM and Sybase/SAP.

Craig Kestecher
Systems Engineer, Global Customer Intelligence Practice, SAS

Craig Kestecher is a Systems Engineer in the Global Customer Intelligence Practice at SAS. He provides domain expertise in the development, sales support, and implementation of the practice’s customer intelligence solutions. Craig consults across industries – financial services, retail, healthcare – to enable marketing departments to craft meaningful and optimal customer experiences and maximize their ROI.

Craig holds a bachelor’s degree in Management Information Systems from the Fox School of Business at Temple University.