Live Webinar

Clearing the mist of digital transformation

November 9 • 1 p.m. ET • Cost: Complimentary

About the webinar

Digital Transformation is the talk of the town and is transforming industries. But what is it really… and in a world where analytics is king, how does digital transformation impact your data and analytics? We will look at use cases that illustrate the impact of digital transformation in financial services and focus on where digital transformation has created risks for fraud and financial loss. We'll round out or discussion by considering how data and analytics can protect businesses as they transform digitally. 

The Webinar will explore: 

  • Understanding the true definition of Digital Transformation.
  • How online applications for insurance – risks in authentication, data quality, falsified information and the impacts associated.
  • Decision checkpoints for online insurance claims/ image recognition, process automation, and where machines vs humans make a decision. 
  • What does a “day in the life” look like? How an investigators role changes? 

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Digital Transformation can seem difficult to understand and difficult to explain. Join SAS and Zencos, industry experts will share clear examples that will make sense and how to apply actional ideas on where analytics can fit.

About the Experts

Fritz Lehman
COO, Zencos

Fritz is passionate about taking care of the customer and brings more than 30 years of experience in solution sales, delivery and support.  Since joining Zencos in 2018, Fritz is working to continue accelerating corporate growth while maintaining the customer experience that Zencos is known for. As COO, Fritz uses his broad customer experience to ensure that both growth and customer experience go hand in hand.

For more than 30 years Fritz has been passionate about taking care of the customer and brings experience from his varied roles in all aspects of solutions sales, delivery and customer support. An accomplished public speaker, Fritz has been a keynote speaker at conferences in Brazil, Chile, China, Italy, Japan, South Korea, Singapore, Spain, and the United States where he spoke to his expertise of analytics, leadership and customer experience.

Fritz holds a Bachelor’s degree in education from the University of Oklahoma.  Before retiring from SAS Institute in 2018, Fritz served as Executive Vice President and Chief Customer Officer.  Outside of the office, Fritz has been committed to service through philanthropic work with organizations including the Food Bank of Central & Eastern North Carolina and Dress for Success.  While at SAS, he helped establish a program to support the food bank, helping SAS to become the food bank’s second-largest volunteer organization.

Amanda Holden
National Executive Fraud & Security Intelligence

Amanda is a technology, fraud and operations leader with 25+ years experience in financial services and a focus on data, analytics and operational excellence. Amanda is a proven leader and facilitator of business-technology strategies and partnerships.  

In her current role as a National Executive for Fraud & Security Intelligence for SAS, Amanda is responsible for driving business development and go to market strategies for SAS Fraud and AML products and services. As a leader and evangelist, Amanda is focused on finding solutions to customers’ financial crimes, loss and AML problems. She is passionate about data & analytics and the role they play in reducing financial crimes in Canada

Amanda is the Executive Sponsor for the SAS Women in Analytics Network and a longtime supporter of empowering girls and women in STEM programs. She is a mother of one son and is proud to call herself a “geek” - rarely far from the many tools, technologies and gadgets that she enjoys in life and in business.