Michael Pawlak has over 15 years of communications industry experience across multiple network operational functions. As a Senior Communications Industry Consultant at SAS, Michael helps customers leverage advanced analytics (i.e. streaming analytics, predictive modeling, optimization modeling, decision logic, etc.) to gain business insights that enable improved business decision. By harnessing the vast amounts of network data in conjunction with customer data and financial data, Michael guides customers on how they can transform their network environment to meet the demands of customers in today’s rapidly evolving digital eco-system. A stalwart customer experience advocate and a champion of operational efficiency, Michael brings a broad perspective to network management that has been cultivated from various industries, including telecommunications, finance, manufacturing, retail and healthcare. He holds a Bachelor of Arts in Business Administration/Finance degree as a Summa Cum Laude graduate from Central Michigan University.