About this paper
Today, organizations are feeling the urgency to become more customer-centric. Most have a tsunami of data, but it is of little benefit if users cannot interact with it effectively to share insights in presentations, email, texts and meetings. New tools that combine the powers of data visualization with easier-to-use analytics are maturing, making it possible for nontechnical business users to do more on their own. This report checklist offers seven best practices for formulating a strategy to derive and deliver actionable customer intelligence. The practices are aimed at helping organizations turn their increasingly voluminous data riches into competitive business advantage.
SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 83,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world The Power to Know® .