SAS® Australia use Metacoda plug-ins as part of their SAS platform support services
SAS Australia provides technical expertise to their licensed customers in the Australia and New Zealand region. The team understands that their customers' success may depend on how effectively the site can put SAS technology to work – so their mission is to empower customers to achieve their business goals by providing the highest level of technical support. Since using Metacoda Security Plug-ins to assess and troubleshoot SAS security metadata for their customers, SAS Australia technical support staff have more efficiently and effectively resolved security related issues.
As part of their remote SAS administration services, SAS Australia technical support staff have found the Metacoda Plug-ins' very visual interface simplifies managing SAS metadata.
"It's invaluable to quickly see what SAS metadata objects a user has access to, and viewing the identity hierarchy is a great time saver. When it comes to auditing and documentation, it's a welcome relief when a busy administrator can easily identify and document the structure without having to navigate through multiple objects authorisation tabs."
"The Metacoda Plug-ins are a powerful tool that should exist in every SAS administrator's toolkit,"according to Angelena Jasny from SAS Australia technical support. The productivity benefits the technical support team achieves in being able to track down and resolve SAS security related issues using the Metacoda Plug-ins could have equated to several days effort, meaning they now have more time to resolve other time-critical issues.
"Our customers demand the highest productivity from our customer technical support team. Metacoda Plug-ins offer us a simple, seamless interface to understand the many relationships and permissions within our metadata environment. Metacoda Plug-ins save a huge amount of time and effort in providing a clear, well presented view of the security metadata. It has become a tool that the technical support staff regularly use to resolve complex customer issues." - Tony Dagger, Technical Support Manager, SAS Australia & New Zealand.
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