Director of Enterprise Intelligence, Call Journey
Andrew Lamrock is a business professional with the ability to combine technical knowledge, business acumen and presentation skills. As a recognised thought leader in mobility, cloud and IT solutions, Andrew has delivered extraordinary results associated with customer engagement programs across the telecommunications and technology sector. Andrew has the rare ability to rationalise visionary technology for everyday use, through a basic principle that acknowledges ‘people’ in every step of the journey. Coupled with his inclusive leadership style, intuition for customer motivation, and a sense of humour to keep everything in perspective, Andrew understands human behaviour and knows how to take people on the journey.
From National Manager of Sales Programs at Telstra to CEO of Medibank Melbourne Ice and now the Director of Enterprise Intelligence at Call Journey, Andrew helps organisations unlock the ‘voice of business’. As a modernist vanguard Andrew’s role is to provide organisations with the opportunity to take customer interactions and turn them into real relationships, by listening better.