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To view the on-demand webinar, SAS Text Analytics, please fill out the information below:

 No – our operators input the conversations in notes and comments
 No – it is a capability we are looking into
 Yes but we are not using it to derive further analytical insights
 Improved customer satisfaction – an increase in Net Promoter Score (NPS)
 Improved the customer experience through better conversations
 Enhanced product and service development
 Reduced churn rates
 Yes – we have an active project
 Yes – next 3 months
 Yes – next 6 months
 SAS Text Miner
 Call Journey
 R Open Source
 Other (Please Enter)

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