Navigating the Public Sector Fraud Landscape: A Guide for Responders

Responders are laying the groundwork to modernize how they detect and prevent fraud, waste and abuse (FWA). Their progress is promising, but more must be done to close the gap with more advanced agencies.

A good Responder can analyze real-time data and generate relevant, tailored, timely responses based on patterns and other available information. They are also able to:

• Recognize the importance of fighting FWA
• Beginning to automate some manual fraud risk assessments
• Could develop cross-agency collaboration and data sharing
• Experimenting with new technologies to fight FWA

Responders know fraud, waste and abuse are serious threats and they’re starting to take immediate action. Most are early in their AI journey, exploring ways to automate processes, strengthen oversight and increase public trust.

The data shows Responders are eager to modernize, but are still navigating challenges like limited tools, staff skills and confidence in emerging technologies.

This report offers detailed insights into how fraud-fighting Responders like you compared to the other maturity levels of Explorers and Innovators, where they stand on key fraud prevention practices and what steps you can take to accelerate progress.

Some of the key findings for Responders include:

• 94% say FWA has already negatively impacted public trust in their agency
• 63% have observed an increase in AI-powered fraud schemes in the last five years
• 71% are familiar with their agency’s plans to adopt AI to combat FWA

Whether your agency is just beginning or ready to move faster, this report provides a benchmark - and a roadmap - to help you move from Responder to Explorer.