Smart metering will create an array of logistical and operational challenges and opportunities for energy retailers and distribution network operators. The data from smart meters, and additional data from home appliances and distribution networks, will produce truly big data – forcing the utilities industry to revolutionize its approach to analytics. From the customer perspective, smart metering will deliver tangible benefits – more accurate billing, fewer onsite visits and innovative supplier services. To succeed in this new landscape, SAS suggests using high-performance analytics. With an analytics solution, utilities can get closer to customers – creating insight, building loyalty and driving more effective acquisition initiatives – and build solid foundations to prepare for the future world of smart grid.