SAS | The Power to Know
Backgrounds_84A0920
cq5dam.thumbnail.319.319
White Paper

Shifting Gears: The Value of Customer-Driven Quality in Manufacturing

About this paper

For years, manufacturers have pursued well-known quality standards like Six Sigma. And they've always talked about the importance of the voice of the customer. But historically, manufacturers have not had a clear understanding of what the customer really needs or wants. To compensate, they've had to rely on best guesses about their customers' needs. Today, this is all changing as multiple communication channels broadcast the customer's voice across manufacturing functions. Along the way, resource-scarce quality organizations have discovered that this customer feedback is a great way to stay better informed, develop earlier warnings about product and process issues, and prioritize more effectively. Learn why the customer-driven approach has become so important to manufacturers – and why they've started to put a "black belt" initiative around the voice of the customer.

Über SAS

SAS ist weltweit Marktführer im Bereich Analytics. Kunden weltweit setzen innovative Software und Services von SAS ein, um Daten in Wissen zu verwandeln und intelligente Geschäftsentscheidungen zu treffen. Seit 1976 verschafft SAS Kunden rund um den Globus THE POWER TO KNOW. Weitere Informationen über SAS.

Sie haben bereits ein SAS Profil? Dieses Formular automatisch ausfüllen Einloggen

*
*
*
*
 
*
 
 
  Ja, ich möchte von SAS Institute Inc. und seinen Tochterunternehmen per E-Mail Informationen zu SAS Produkten, Studien, White Paper und Veranstaltungen erhalten. Mir ist bekannt, dass ich meine Einwilligung jederzeit widerrufen kann, indem ich die Abmeldefunktion in den E-Mails nutze.

Ihre persönlichen Daten werden gemäß dem SAS Privacy Statement behandelt.

 
 

Back to Top