Executive Advisor - Customer Analytics
For the last 20 years Justin has helped grow the revenue of hundreds of organisations ranging from large household brand names to small businesses and startups. As a multi-award winning marketer, speaker and author, Justin’s belief is that customer analytics empowers customer delight. His brand experience extends across Spotify, Volkswagen, Coca-Cola, Telstra, ABC, Yahoo and McDonalds.
Via his agency and coaching business prior to joining SAS, many of Justin's clients have gone on to huge success. These include business owners, CMO's and CX leaders.
Justin manages to remove the confusion and hype around AI and marketing with his easy to implement frameworks for attracting, converting and delighting.
|2020||Re-imagine Marketing Podcast||Podcast||SAS Global|
|2020||Why AI Will Power Customer Experience in the World After COVID-19||Webinar||Which50|
|2020||Engaging with Customers of Tomorrow||Podcast||Ashton Media|
|2020||Creating competitive advantage through customer experience||CX Symposium 2020||Ashton Media|
|2020||Customer Experience in Banking||Virtual Round Table||FST Media|
|2020||Digital Customer Journeys in Banking||Virtual Round Table||FST Media|
|2018||Conversational Growth Strategy||Live event Sydney||Hubspot|
|2014||Customer Centricity in advertising||AdTech Conference||AdTech|