AES creates transparency about work-related injuries with SAS Visual Analytics®

Arbejdsmarkedets Erhvervssikring (AES - Labour Market Insurance) is a Danish institution in charge of making impartial and correct decisions about claims under the Worker’s Compensation Act. By using SAS Visual analytics AES has achieved greater transparency and a solid foundation for near-real time decision-making.

Irina Rutovic

Irina Rutovic, Head of Department, for Process Support and Analytics at AES


AES creates transparency about work-related injuries with SAS Visual Analytics®

Arbejdsmarkedets Erhvervssikring (AES - Labour Market Insurance) is the Danish institution in charge of making impartial and correct decisions about claims under the Worker’s Compensation Act. AES handles about 60,000 claims of work-place related injuries and illnesses, determining whether the claimant is eligible for compensation.

In 2017, AES became part of the ATP (Labour Market Supplementary Pension) and with this change came a new level of expectation in terms of efficiency and access to data, explains Irina Rutovic, Head of Department for Process Support and Analytics at AES. Her expertise is in business intelligence, data and core processes, and she advices the board of directors on strategic and operational goals.
 

"Every time there is new demand, we can design new reports to help our organisation manage their KPIs."

                   - Irina Rutovic, Head of Department, AES

“At that time, it became clear that our tools used for strategic and daily decision support were not efficient. Our reports took too long to make and the result were not always easy to understand. We spoke to SAS and decided to try SAS Visual Analytics® in order to improve in this area,” says Irina Rutovic.

Another goal for AES is to ensure as smooth a process as possible throughout the case management process in order to achieve shortest time to decision and high customer experience.

A clear overview of cases in process

AES uses SAS Visual Analytics® to inform its management the status of work-in-progress, including processing times for claims, employee productivity, numbers of claims approved and denied, and much more. This reporting is also used in the day-to-day work to allow for better planning and more focused and optimised casework at all levels of AES.

“The feedback from the users has been fantastic, and it is great to be able to make not only reports that are requested, at a fast pace, but being able to support the business decisions on a day-to-day basis. We are aiming at making our users more independent and make them feel in command: They have their own log-ins to Visual Analytics and now they are able to see for themselves, how many cases of a specific type are in the system, for example. This allows managers to plan efficient use of available working hours, for example to make a push to clear out the oldest claims fast and bring down processing times,” says Irina Rutovic.

It is clear to her that the new tools are helping managers steer processes to ensure efficiency and high quality. It is easier for them to manage the entire organisation towards the goals of AES, and to make road maps for reaching them. It is still a work in progress but the future looks even brighter.

“Every time there is new demand, we can design new reports to help our organisation manage their KPIs and often, the managers come to us for advice on how to get better insight. That is a tell-tale sign that our reporting tools are working and we can have good discussions about what is possible to do with analytics,” says Irina Rutovic.

Public data about work-related injuries and illnesses

Greater transparency and a solid foundation for near-real time decision-making has paved the way for new projects for the data analysts at AES. Now, Irina Rutovic’s team has set its sight on the ambitious goal of supplying real-time information about the status of work-related injuries and illnesses to the public, not least journalists, who often contact AES for information.

“We are working on creating an interactive map of Denmark for our website, which will give insight into accidents and other information about work-related injuries. We sit on a wealth of information. We want to become less reactive and more proactive in our information work and help contribute to prevention, for example. Knowledge is the key”, says Irina Rutovic.

The results illustrated in this article are specific to the particular situations, business models, data input, and computing environments described herein. Each SAS customer’s experience is unique based on business and technical variables and all statements must be considered non-typical. Actual savings, results, and performance characteristics will vary depending on individual customer configurations and conditions. SAS does not guarantee or represent that every customer will achieve similar results. The only warranties for SAS products and services are those that are set forth in the express warranty statements in the written agreement for such products and services. Nothing herein should be construed as constituting an additional warranty. Customers have shared their successes with SAS as part of an agreed-upon contractual exchange or project success summarization following a successful implementation of SAS software. Brand and product names are trademarks of their respective companies.

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