Head of Customer Intelligence, SAS Switzerland
Manuel is a recognized technology tactician with over 15 years’ experience in the evolution to customer centric delivery models in various industries including leadership as a program director in several large CX software implementations. With a pragmatic approach and entrepreneurial spirit, he has broad international experience in the US, UK, Europe, and Asia Pacific. Manuel has a bachelor’s in economics from the University in Eisenstadt, Austria and is a Federal Certified IT Specialist in Switzerland. At SAS, Manuel is a leader for our Customer Intelligence propositions and is fully focussed on helping our customers optimise their customer experience, driving profitable and outcomes. He is a self-confessed geek, with a love of all things Star Trek (Next Generation is the best) and solving our customers’ CX challenges.