Airline consultant helps ground teams keep airlines aloft

Luftansa Consulting uses SAS® to optimize its services

The impact of rising ticket prices spans all of commercial aviation. To compete, airlines expect uncompromising service and safety from their "ground handlers" – businesses that handle such jobs as ticketing and check-in, boarding, catering, and lounge operations. To stay in business, ground handlers must keep the airlines and their passengers happy.

A leading provider of services and solutions for the aviation industry, Lufthansa Consulting uses SAS® Cost and Profitabilty Management in a process-optimization tool it developed for ground handlers.

The solution provides quick, efficient and flexible representation of organizational structures and ties into various databases automatically. As a result, users can estimate costs and turnover based on real-time changes and conduct cost-benefit analyses to find areas for improvement.

Panoramic view of costs, processes

Using SAS, Lufthansa Consulting created a solution that models standard ground-handler processes; understands how to assign costs for activities and products; handles multiple data sources; and prepares reports and analyses – all fine-tuned to each client's unique requirements.

The system accesses data through standard interfaces to all required applications and databases, such as costs, turnover, service-level agreements and resources. It then consolidates the data to provide analyses from different perspectives.

Ground handlers gain a complete picture of their costs and process structure to make strategic decisions. Using complex what-if simulations, Lufthansa Consulting's clients can also simulate future developments, react to market changes more effectively and respond to their own clients' needs more quickly.

New efficiencies

With Lufthansa Consulting's industry solution, ground handlers can:

  • Reduce costs without compromising service quality.
  • Improve the profitability of processes and individual services.
  • Simulate costs and turnover due to changes in processes, services and client parameters.
  • See the impact of changes to annual results.
  • Gain rapid insight into the effects of new market conditions.
  • Make operating and strategic decisions based on facts.
  • Analyze and simulate pricing models.

Challenge

Develop a comprehensive solution that helps ground handlers optimize their operations at airports.

Solution

SAS® Cost and Profitabilty Management

Benefits

Clients increase profitability and extend competitive advantage, thanks to more informed decisions about operations and expenses.

本文中所展示的成果取决于文中所述的特定场景、业务模式、数据输入和计算环境。每位SAS客户的体验都因其业务和技术特性而不同,请勿将本文观点视为通用观点。实际的成本节约、成果和效果最终取决于每位客户的实际配置和条件。SAS不保证每位客户都能取得本文类似的成果。SAS仅对SAS的产品和服务提供保证,请参阅SAS的产品服务质保条款,本文中提及的内容不能视为质保条款。客户可以按照合约商定的条款分享SAS软件实施项目的成功案例,相应的品牌和产品名称归属相应的公司所有。

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