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Technical Requirements

Technical Requirements for Viewing Webcasts


If you are experiencing problems viewing or listening to an event, please review the following minimum requirements and frequently asked questions.

If your problem is not addressed by the information below, call 1-800-727-0025, option 2 and our Contact Center will help you find an answer.

Hardware Requirements

Multimedia Computer

If you've got a fairly new computer, you should have no problems tuning in. Of course, you'll need to hear the audio. Your computer should have:

  • CPU -- Intel Pentium 4 2.33GHz, AMD Athlon 64 2800+ processor (or faster).
  • RAM -- 512 MB.
  • Video -- XGA 1024x768 screen resolution or higher, 65535 colors.
  • Graphics -- 64 MB.
  • Audio -- SoundBlaster audio card (or equivalent).
  • Speakers or Headphones.
  • Connection Speed - 500kbps minimum for webcasts, some flash files may require more.

Windows Media Player

SAS webcasts require the Windows Media Player (Version 9 or higher) from Microsoft to deliver audio and video.
View our test clip.

Don't have Windows Media Player installed? Download now. Windows Media Player Frequently Asked Questions.

Browser

You'll need a modern browser.

To find out which version you have, click on your browser's help button and look for the version number.

Adobe Flash Player

Some webcasts require Adobe Flash Player (Version 10.1 or higher).

View our test clip.

Don't have Adobe Flash Player installed? Download now.

Webcast FAQs

I’m not hearing audio through my computer.
Make sure the volume is turned up on your system via your control panel and make sure any external speakers are turned on and the volume is up.

I see a black screen that says, “Please download the latest Flash Player in order to view this content.”
You must download the latest Adobe Flash Player to see the webcast.  You can download and install it from:
http://www.adobe.com/go/getflashplayer/

After you have installed the player you can test your installation at:
http://www.sas.com/events/webcast/test/flash_test.html

I’ve tried the above and still can’t hear audio.
We apologize for the inconvenience.  You can access the archive which will be sent to all registrants several days after the event.

Is a PDF of the slides available?
A PDF of slides is not available during the event.  Each event is different but, it is at the discretion of the webcast client whether the PowerPoint will be provided via e-mail.

Is an archive of this event available?
Yes.  Typically, a link to the archive of the event will be sent to registrants several days after the event. The link will be the same as the live event link.

How do I ask a question?
From the webcast panel, click on ask a question in the top right.   Then type your question to the left and hit submit.

I sent in a question but it was not answered.
The host and panelists make every effort to answer each question but time constraints often prevent us from responding to every question.

I’ve tried everything and still cannot hear or see the webcast?
In some cases a viewer’s company/employer may block this type of content possibly via a proxy server.  We can only suggest that they contact their company help desk or try accessing the event from their home PC.

WebEx FAQs

I’m not hearing audio through my computer.
Make sure the volume is turned up on your system via your control panel and make sure any external speakers are turned on and the volume is up.

If the problem persists, access audio via phone by dialing 1-888-682-4285 (International: 1-973-368-0695) and then the conference code followed by the # key.  

To find the dial-in and conference code number from the WebEx application:

  • From the menu bar, click “Communicate.”
  • Then click “Teleconference.”
  • Then click “Join Teleconference.”
  • A window will pop up with the dial-in instructions and conference code. Example:

Audio for this meeting will be broadcast through your pc speakers.
If you cannot hear the pc audio, please dial into the audio conference:
- US Toll-Free Number : 1-888-682-4285
- Toll/International: 1-973-368-0695
- Conference Code:  XXXXXXXX

What is the Conference Code for my event?
To find the dial-in and conference code number:

  • From the menu bar, click “Communicate.”
  • Then click “Teleconference.”
  • Then click “Join Teleconference.” 
  • A window will pop up with the dial-in instructions and conference code. Example:

Audio for this meeting will be broadcast through your pc speakers.
If you cannot hear the pc audio, please dial into the audio conference:
- US Toll-Free Number: 1-888-682-4285
- Toll/International: 1-973-368-0695
- Conference Code:  XXXXXXXX

I’ve tried the above and still can’t hear audio.
We apologize for the inconvenience.  You can access the archive which will be sent to all registrants several days after the event.

Where do I find the event password needed to log in to the live event?
The password is included in the confirmation e-mail and within the "Add to Calendar" file.

According to the attendee list, it looks like I’m on the only person attending this event.
The full attendee list is visible only to the host and panelists.

Can the panelists hear me?
No, all attendee phone lines are muted and in the listen-only mode.

Is a PDF of the slides available?
A PDF of slides is not available during the event.  Each event is different but typically, a PDF of slides is sent to registrants several days after the event.

Is an archive of this event available?
Yes.  Typically, a link to the archive of the event will be sent to registrants several days after the event.

I’m not seeing slides or the demo? I only see “Event in Progress.”
Be sure you have the Event window active.  On the WebEx Window, click the box that reads “Return to Event.” 

How do I ask a question?
From full screen mode, click on the question mark icon on the floating tool bar.   Then, select a participant in the “Ask” menu (or send to “All Panelists”) and type your question in the box.  There is a 256 character limit.

How do I send a chat message to a panelist or the host?
From full screen mode, click on the Chat icon on the floating tool bar.  Select a participant in the “Send to” menu, type your chat message and click “Send.”

Can I chat with other attendees?
No.  Attendees can only chat with the host and panelists.

I sent in a question but it was not answered.
The host and panelists make every effort to answer each question but time constraints often prevent us from responding to every question.

How do I reach WebEx support?
WebEx Customer Care can be reached at 1-866-229-3239.

ON24

ON24 requirements can be found on the ON24 website.