About this paper
Many small and midsize businesses set high goals for quality – despite limited staffs and budgets. Crouse Hospital turned to SAS to help it begin using a data-driven, analytics-based approach to quality improvement efforts. Now the hospital gives stakeholders scorecards that show a continual view of all critical metrics. The hospital has improved patient care by reducing post-operative infections. It can also identify and intervene when patients are at a greater risk of readmission. Learn more about the hospital's impressive results in this webcast summary.