IT Service Provider TietoEnator Uses SAS® to Measure Profitability and Performance
Managing your IT resources and their effectiveness is difficult enough. If your company offers outsourced IT services, it is even more important to manage resources wisely to remain profitable.
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For TietoEnator, providing superior IT outsourcing has proven to be a fast-growth business. TietoEnator has grown to nearly €1.3 billion ($1.5 billion) in yearly revenues by specializing in consulting, building and hosting core business systems. Originally focused on Scandinavia's forestry industry, TietoEnator now helps manufacturing and public sector concerns.
"There is a cost barrier to investing in IT resources," says Kenneth Dufvenmark, director of processing and support for TietoEnator. "Our customers come to us to find smarter ways of doing things."
And for TietoEnator to provide those smarter solutions, they turned to SAS to help it manage and analyze internal operations. "The information volume is so high these days you really need to track the data and do it in a trustworthy way," states Dufvenmark. "We needed a business partner we can trust and that's why we are working with SAS."
Looking for the Right Fit
TietoEnator chose SAS IT Resource Management and the SAS Knowledge Solution for IT Service Management, a combined solution that delivers the IT business intelligence required by people like Dufvenmark to plan, purchase, build, manage and maintain IT infrastructures. SAS IT Resource Management delivers utilization, availability and performance data for each element of the IT infrastructure to all levels of the business organization, from system operators through to the CEO.
TietoEnator's solution from SAS uses data warehousing components and an invoice management program that Dufvenmark says "gives a business-oriented way of looking at the data which we haven't had before." With SAS, TietoEnator can look at information not simply from a measure of work produced, but they can actually manipulate the data to analyze the cost and profits associated with various offerings.
Knowing the True Costs of Doing Business
Taking the Hype Out of the Business
TietoEnator has nearly 13,000 employees operating in more than 20 countries, including the United States and China in addition to Europe. The group's annual net sales are about €1.3 billion (US$1.5 billion). TietoEnator's shares are listed on the HEX Helsinki Exchanges and Stockholmsbörsen.
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“ We needed a business partner we can trust and that's why we are working with SAS. ”
director of processing and support