The Drive for Quality

Robert Bosch Corp. is known for its high-quality automotive parts. At its Anderson, South Carolina facility, where it manufactures electronic control units for anti-lock brakes, the question was how to maintain the company's high quality standards while increasing profits. The answer came in the form of senior test engineer K.C. Podd and the SAS System.

As each control unit is produced, approximately 450 quality-control tests are performed and as many as 1.5 million data values are collected per day. Unfortunately, until recently, most of the collected data was not readily available to manufacturing engineers, technicians or operators. If a part failed a test, the results were saved and printed for later reference.

Fast DCAR results
Within a month after joining the company , Podd put together a proposal for a Data Collection, Analysis, and Reporting (DCAR) System to be built using SAS software. Now in production, the system is a quality-control data warehouse that lets plant personnel quickly retrieve and graphically see test results for everything they make. In addition to tracking control parameters in the manufacturing process, it also highlights potential cost savings.

A front-end menu system, created using SAS applications development tools, allows users to make subsets of the data stored in the data warehouse, using pull-down menus and fill-in-the-blank screens. Then, users can request a wide variety of reports, including pareto charts and histograms. "It goes pretty fast," says Podd. "Users can look at any value in the system in no more than seven or eight seconds."

In addition, the system has been designed to automatically accommodate changes in product types, locations and test programs, and new types of report can be created whenever they're needed. The quality group, manufacturing group and test group use the system every day... Podd says SAS' strength in statistical analysis, coupled with the ability to easily build custom applications and to handle large amounts of data stored in an ORACLE database, were what made SAS the perfect choice. "It was so easy to do with SAS, and, in fact, there really wasn't much competition," says Podd.

Using data to reduce waste
Podd notes that just one good save can pay for the whole system, which is exactly what happened withDCAR recently when Bosch Corp. found a problem with a particular pallet of products.. "With high quality standards, the scrapping of parts is a large expense, so scrap reduction is one of our major goals," Podd explains. "We knew the issue occurred around a certain time, but nothing more. Before we had DCAR, we would have scrapped the entire pallet. But using our data, we were able to identify the affected parts, and we were actually able to save about 80 percent of the pallet."

"We want to take our processes from a reactive to proactive stage where we can identify problems before we are ready to ship or shut down the line," says Doug Young, manager of test engineering.

Concludes Podd: "It's simple. You can't compete if you don't control your processes. And having information makes it a lot easier."

The results illustrated in this article are specific to the particular situations, business models, data input, and computing environments described herein. Each SAS customer’s experience is unique based on business and technical variables and all statements must be considered non-typical. Actual savings, results, and performance characteristics will vary depending on individual customer configurations and conditions. SAS does not guarantee or represent that every customer will achieve similar results. The only warranties for SAS products and services are those that are set forth in the express warranty statements in the written agreement for such products and services. Nothing herein should be construed as constituting an additional warranty. Customers have shared their successes with SAS as part of an agreed-upon contractual exchange or project success summarization following a successful implementation of SAS software. Brand and product names are trademarks of their respective companies.

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