Customer Success

Bank of America Europe Card Services (ECS): a revolution in card marketing

SAS® helps MBNA increase customer spend and cut costs

As a wholly owned subsidiary of Bank of America, MBNA is the number one credit card lender in Europe, serving customers in the UK, Ireland and Spain.

The business is using SAS Marketing Optimisation within MBNA card marketing campaigns to deliver measurable gains: making optimal use of resources, reducing expenses and cutting losses.

The tool delivers genuine customer optimisation in that it allows the business to offer promotional interest rates which are specifically relevant to individual customer needs and circumstances.

Ian Grime, Head of Data Strategy & Analytics at MBNA said: "We took what was already the best in the market and improved it, while introducing new dimensions of flexibility and adaptability.

"We wanted to use the most leading-edge analytical and mathematical techniques to truly optimise the performance of complex campaigns - to get the best returns whilst satisfying resource constraints.

"Delivering the best possible offers to our customers has always been at the heart of the ECS business philosophy, in striving to deliver long-term customer relationships whilst maintaining our ongoing commitment to responsible lending."

The results illustrated in this article are specific to the particular situations, business models, data input, and computing environments described herein. Each SAS customer’s experience is unique based on business and technical variables and all statements must be considered non-typical. Actual savings, results, and performance characteristics will vary depending on individual customer configurations and conditions. SAS does not guarantee or represent that every customer will achieve similar results. The only warranties for SAS products and services are those that are set forth in the express warranty statements in the written agreement for such products and services. Nothing herein should be construed as constituting an additional warranty. Customers have shared their successes with SAS as part of an agreed-upon contractual exchange or project success summarization following a successful implementation of SAS software. Brand and product names are trademarks of their respective companies.