SAS^® IT Intelligence and ITIL

IT organizations around the world have implemented processes and best practices from the IT Infrastructure Library (ITIL) to ensure that their increasingly important IT resources function as efficiently and effectively as possible.

SAS IT Intelligence includes solutions that have been built with ITIL best practices in mind. SAS provides solutions specific to key areas of IT Service Management, including service level management, financial management, capacity management, service continuity management and availability management. In addition, SAS IT Intelligence has many proven customer implementations in ITIL service support areas such as service desk and problem management.

The capabilities of SAS IT Intelligence help you optimize your IT resources, services and costs in support of strategic business goals.

For more information on ITIL, visit the official ITIL Web site.