|
In many organizations, business and IT sit on opposite sides of a chasm. On one side, executives and planners create enterprise strategy and assign business unit objectives. Then they look to IT for technology enablement at a cost and level of service that achieve those objectives.
On the other side, IT creates and delivers services and technologies that
often miss the mark because it is so difficult to show how those services and
technologies achieve business goals.
To measure and assert the value of IT to the business, IT departments need
to:
- Reduce costs (through improved efficiency and productivity) to ensure the
financial performance of IT.
- Continuously ensure the quality of services and high customer satisfaction.
- Show that IT investments are increasing the business value of IT.
- Be innovative in the use of corporate information assets while managing
risk and minimizing the cost of delivery.
|
SAS IT Intelligence is a comprehensive solution for IT that helps you optimize
IT resources, services and financial impact, all in support of strategic business
goals.
To accomplish these challenging goals, you can use SAS IT Intelligence to
measure and optimize your entire IT operation. SAS IT Intelligence has been
built with many IT best practices in mind, namely the IT Infrastructure Library (ITIL) and other process and governance
frameworks. Frameworks that can help enhance your efforts to align IT to business
goals. Specifically, SAS IT Intelligence provides capabilities for:
- Resource Optimization – Using SAS IT Intelligence
for Resource Optimization lets you maintain a holistic view of all IT assets
and accurately forecast resource requirements. In short, Resource Optimization
helps you acquire and deploy the right resources at the right time. You can
also reduce your overall facilities through a process of "right-sizing" your
IT infrastructure. Resource Optimization is primarily enabled by SAS
IT Resource Management.
- Service Optimization – Establish a service catalog
with a clear and concise view of performance to help measure the quality
of service to each line of business. SAS lets you ensure that service targets
are achieved, monitored and documented, and it provides a mechanism for negotiating
levels of service such that both parties have a clearer view of responsibilities
and specific service targets. Most importantly, Service Optimization lets
you understand the relationships between IT resources and business applications,
so you can be confident in the proper alignment between IT and business.
Service Optimization is primarily enabled by SAS
IT Service Level Management.
- Financial Optimization – This capability lets you
cut costs without harming operational performance. You can also use IT data
to identify opportunities for cost reduction and process improvement. Even
determine accurate chargeback prices for services delivered to internal customers.
To provide these capabilities, SAS lets you measure the cost to deliver any
process that uses IT resources. With knowledge of costs, you can optimize
expenditures and evaluate what-if scenarios. SAS IT Intelligence for Financial Optimization is a customized solution enabled by SAS
Activity-Based Management and SAS Profitability Management.
SAS IT Intelligence also offers transparency into the utilization and performance of your IT resources and enables you to track and manage IT costs in a virtualized environment (e.g. VMware). Providing organizations with the insight and foresight necessary to determine how, where and when physical and virtual IT resources should be optimally deployed can help better align IT with strategic business goals.
IT governance
Organizations that achieve resource, service and financial optimization are
on their way to realizing sound IT governance. To make the journey even more
profitable, SAS helps you maintain an IT scorecard that tracks all your essential
metrics. This scorecard lets you fine tune the operational and financial
performance of your IT infrastructure.
Performance metrics provide insight into resources, services and financial
data to enable fact-based decisions that will reduce total cost of ownership
and ensure quality of service. Business metrics can be tracked as well, which
help show the success of IT. Such metrics can include profit per transaction
and cost per user. The IT scorecard is primarily enabled by SAS
Strategic Performance Management.
Built on the SAS Enterprise Intelligence
Platform
The above capabilities are only part of SAS’ value for IT departments.
SAS IT Intelligence is built on the SAS
Enterprise Intelligence Platform, a powerful, unique platform that includes
enterprise-level business intelligence, unmatched data integration, powerful
storage for intelligence data, and the industry's most sophisticated
analytics. This platform uses the optimized infrastructure of your organization
to deliver crucial information to every corner of your organization, from finance
to marketing and HR.
|
Industries
Activity-Based Management
