News and Events

On-Demand Web Seminars

• Building your CRM Balanced Scorecard in 5 Days
  BetterManagement.com

• Measuring Customer Satisfaction for Shared Services—Why It’s Important and How It’s Done
  BetterManagement.com

News from SAS

• SAS and Balanced Scorecard Collaborative cooperate in European launch of Office of Strategy Management (August 4, 2005)
• Brigham and Women's Hospital Receives SAS Customer Award (July 28, 2005)
• SAS extends lead in performance management (June 22, 2005)
• Recent SAS Press Releases

Industry News

• Performance Management - Making It Work: Common Misunderstandings about Performance Management (DM Review, February 2005)
• Shared Metrics Inspire Collaborative Improvement Efforts at Maine Medical Center (Healthcare Management Insight reprint, Dec. 9, 2004)
• Balanced Scorecard on BetterManagement.com