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Before starting any data quality or data governance initiative, an important first step is to set expectations. Specifying expectations provides a means for measuring and monitoring the conformance of data (and the associated processes) within an operational data governance framework. These expectations can be formalized under a data quality service level agreement (DQ SLA), which specifies the roles and responsibilities associated with managing data quality expectations and assuring that they will be met. This paper describes the techniques that can help support operational data governance through creation of DQ SLAs.
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