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The Quality Imperative - SAS' Commitment to Quality(PDF)
A Corporate Statement of the SAS Commitment to Product and Service Quality, and to Customer Satisfaction

This paper discusses the role of quality in SAS products and services, particularly as it relates to SAS 9.2. You will learn about the importance of quality in every aspect of the company, from personnel to research and development, production and customer service. The paper also includes six appendices addressing specific issues such as FDA compliance and employee training.

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