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Using IT systems that fragment data across the organization, require manual data collection and offer limited reporting and analytics, institutional research (IR) departments cannot deliver what key decision makers need. This paper shows the best practices of the IR department of the University of Central Florida where SAS was used to integrate data sources, create a single source of trusted data, elevate the sophistication and timeliness of the reporting and analysis delivered, and empower business users with self-service tools to deliver a new level of value to internal customers.
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