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Shared services departments in organizations have traditionally been called "overhead functions." Today, shared services are being defined as the sharing and leveraging of resources, people and information to more effectively meet the business needs of an organization. In order to transform overhead functions into more than merely cost-effective internal suppliers, fact-based information, such as that provided by activity-based cost management, is required.
This white paper gives an overview of the shared services model, focusing on activity-based cost management as an enabler. The paper also includes a primer on activity-based management and some ground rules for effective shared services.