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This paper addresses the most pressing issues law enforcement faces in analyzing social media and how to overcome them. The caveats of the public safety sphere are unique, but they are surmountable. By identifying trends, patterns and associations of suspicious activity, social media and network analytics can make significant contributions to criminal investigations. Implementing predictive models can provide intelligence about areas of high crime probability and can determine how law enforcement resources should be deployed to respond to or prevent crime. Examples are provided for using text analytics and social network analysis on Twitter and Facebook data.
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