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From integrating renewables to optimizing communication with customers and regulators – while trying to economically maintain and upgrade the system and manage aging infrastructure to meet growing needs – today's utilities face enormous challenges. Analytics present a myriad of opportunities for the industry; leading utilities around the world recognize this and have accelerated their adoption of smart grid data analytics. This paper defines and illustrates why analytics is so crucial in the emerging energy landscape. It addresses four key areas of the utilities business where analytics play a distinct role in creating smarter business processes: customers, risk, operations and data.

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