Labor costs represent one of the largest operational expenditures in the hospitality and gaming industry. As economic pressures persist, strategies aimed at hiring the right skill set and efficiently deploying labor resources have become critical to reducing costs while maintaining service levels.

Tune in to this Webcast and learn how your organization can:

  • Identify operational bottlenecks.
  • Schedule forecasted demand.
  • Deploy labor and resources where they’re needed most.
  • Hire more effectively, matching skill sets to job requirements.
  • Find highly qualified (and less expensive) labor – whether in untapped portions of the labor market or within your own organization.

Participants

Michael C. Sturman

Michael C. Sturman

Professor of Human Resources
Cornell University School of Hotel Administration

Michael C. Sturman is a professor of human resources at the Cornell University School of Hotel Administration, teaching undergraduate, graduate and executive education courses on human resource management, compensation and cost-benefit analysis. His research focuses on the prediction of individual job performance over time, the influence of compensation systems and the impact of human resource management on organizational performance. Among Sturman’s many published works are research articles in several journals, including the Journal of Applied Psychology, Academy of Management Journal, Personnel Psychology and Journal of Management. Sturman holds a PhD, MS and BS from Cornell University’s School of Industrial and Labor Relations.


Kelly A. McGuire

Kelly A. McGuire

Director of Business Development for Hospitality and Gaming
SAS

Kelly A. McGuire is the Director of Business Development for Hospitality and Gaming at SAS and has 18 years of experience in the hospitality industry, both in operations and IT. Before joining SAS, McGuire consulted with Harrah’s Entertainment to develop restaurant revenue management strategies for casinos in Harrah’s major markets. She also was a senior consultant at Radiant Systems. McGuire holds a BS from Georgetown University and a Master of Management in hospitality from the Cornell School of Hotel Administration. She also has a PhD from the Cornell School of Hotel Administration, focused on nontraditional applications of revenue management. McGuire’s research has been published in Cornell Hospitality Quarterly and she has conducted several executive seminars on capacity management and revenue management.


 

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