To grow loyal, profitable customers, your contact center (and real-time front line) must be armed to delight. What fuels this? Data-driven processes powered by predictive analytics in the contact center – creating alignment between operations and marketing, driving efficiencies and enabling cross-sell and up-sell opportunities.
Watch this AMA webinar as Mitch Lieberman from KANA and Wilson Raj from SAS share the fundamentals of an “intelligent contact center.” Hear the story of online printing and promotion giant Vistaprint, including details of how the company implemented an intelligent contact center.
Vice President of Strategic Marketing
Mitch Lieberman is responsible for innovating customer service in the age of social as well as customer, analyst and partner engagement programs.
Global Product Marketing Principal
Wilson Raj is responsible for the strategic direction for customer intelligence solutions.