How is your organization going to make the most of 2012? Join us for this webcast featuring industry executives, thought leaders and academics as they discuss the latest and most important trends, challenges and technologies affecting the hospitality and gaming industries.

Key Takeaways

  • What issues are keeping industry executives up at night?
  • What will it take to keep motivating guests in 2012 and beyond?
  • What research is changing the face of the hospitality and gaming industries?
  • How will the global economy shape the future of gaming and hospitality?


Neal Fegan

Neal Fegan

Executive Director of Revenue Management
Fairmont Raffles Hotels International

Neal Fegan is a hotel industry revenue management expert with more than 10 years of experience in the field. He has created a Revenue Management Academy and internship program to develop new talent, pioneered an internal social computing revenue management website, delivered keynote addresses at revenue management events, and sat on industry panels offering expert professional insight. He is an active member in Hospitality Sales and Marketing Association International and is a Certified Revenue Management Executive. Currently he is developing a revenue management leadership development program geared to recent university graduates.

Rohit Verma

Rohit Verma, PhD

Executive Director
Cornell Center for Hospitality Research

Rohit Verma is a Professor of Service Operations Management at the School of Hotel Administration, and also serves as the Executive Director for the Center for Hospitality Research (CHR). His research interests include new product/service design, quality management and process improvement, and operations/marketing interrelated issues. He has published more than 50 articles in prestigious business journals and has received several teaching and research awards. Prior to joining the Cornell faculty, he was the George Eccles Professor of Management of the David Eccles School of Business at the University of Utah.

Howard Chong

Howard Chong, PhD

Assistant Professor
Cornell University School of Hotel Administration

Howard Chong teaches microeconomics and will develop courses on environmental economics and sustainability. His current research focuses on environmental and energy economics. His past research included studies of energy use in buildings of different ages, the impact of carbon markets on firms, and water markets. He is a faculty fellow at Cornell's Atkinson Center for a Sustainable Future. Chong holds a PhD in agricultural and resource economics from the University of California, Berkeley.

Alex Dietz

Alex Dietz

Product Manager
Hospitality and Travel

Alex Dietz is a 20-plus year veteran of pricing and revenue management solutions development and consulting in hospitality, travel and retail. Prior to joining SAS, Dietz was the Vice President of Revenue Management and Marketing for Raleigh-Durham-based Midway Airlines from 1998 to 2002, reporting directly to CEO Robert Ferguson. Dietz earned his MBA and BS (industrial engineering and operations research, respectively) degrees from Syracuse University.

Kelly McGuire

Kelly McGuire, PhD

Executive Director
Global Hospitality and Travel Practice

Kelly McGuire has18 years of experience in the hospitality industry, both in operations and IT. Before joining SAS, McGuire consulted with Harrah's Entertainment to develop restaurant revenue management strategies for casinos in Harrah's major markets. McGuire holds a BS from Georgetown University and a Master of Management in hospitality from the Cornell School of Hotel Administration. She also has a PhD from the Cornell School of Hotel Administration, focused on nontraditional applications of revenue management.




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