Who Should Attend?

Business analysts, VPs, directors and line-of-business managers from organizations of all sizes who are interested in effectively analyzing data for better decisions and better results.

All the Benefits of Analytics – No programming required

Think you need to hire a team of programmers to significantly improve data management?
Think again.

Crouse Hospital takes a data-driven, analytics-based approach that gives administrators, doctors and nurses a continual view of critical metrics – everything from post-surgical infections to length of stay.

Best of all, the point-and-click analytics solutions don't require any programming skills – meaning staff can stay focused on their jobs and patients. Learn how the 500-bed hospital in upstate New York uses SAS analytics solutions to:

  • Consolidate disparate data sources.
  • Provide scorecards with key metrics to decision makers.
  • Improve patient care by reducing post-operative infections.
  • Identify and intervene when patients are at greater risk of readmission.


Jennifer Watkins, Director of Quality Improvement, has worked for Crouse Hospital for 15 years. She has a master’s degree in health care administration and is a Certified Professional in Healthcare Quality.  The Quality Improvement Department, consisting of nine members, supports the entire clinical house for analytics and performance improvement, as well as fulfills all obligations to regulatory and accrediting agencies.

Rachel Carey, Quality Improvement Analyst, has a bachelor’s in mathematics from Syracuse University and has worked for Crouse Hospital for five years. She has Six Sigma Black Belt Certification from Villanova University. 

Lynette Johnson, Senior Quality Improvement Analyst, has a master's in statistics from Texas A&M University. She has worked in performance improvement in both the manufacturing and health care sectors and has worked for Crouse Hospital for seven years. Johnson is an American Society for Quality (ASQ) Certified Six Sigma Black Belt.

Want a sneak peek? Check out the brief Crouse Hospital Success Story.

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