Global manufacturers of highly engineered, complex products with warranties serve their customers largely through networks of third-party dealers and service providers. Due to the sheer size and volume of claims produced, many suspicious claims slip through, costing billions of dollars a year.

In this webcast, learn how you can use suspicious claims analysis to lower costs, improve margins and increase customer satisfaction.

Key Takeaways

In this session our panel of experts will discuss:

  • How fraudulent claims affect everyone.
  • New technologies for data access and analysis.
  • How to improve customer satisfaction by detecting fraud and errors.
  • Success stories from other companies.

Panel Members

Terry Hawkins, Independent Consultant
Terry Hawkins has worked as the General Manager of Warranty Management for GE Consumer and Industrial and as the Director for Extended Warranty at Assurant. Currently, he has a private law practice and provides consulting services for the extended warranty and specialty insurance business. He has a bachelor's degree in general science from Indiana University and a Juris Doctor from the University of Louisville.

Eric Arnum, Editor of Warranty Week
Eric Arnum is the editor of Warranty Week, an online newsletter for the warranty industry professional. Since its launching in 2002, Warranty Week's subscriptions have surpassed 6,000 people. Arnum also edited two data communications newsletters prior to launching Warranty Week - Messaging Online and Electronic Mail and Micro Systems - while working on custom research projects charting the growth of the Web. He has a degree in economics from Syracuse University.

David Froning, SAS Product Manager for Warranty Solutions
David Froning works in partnership with manufacturers, suppliers and industry organizations to develop solutions for fraud detection, early warning and problem solving. He previously worked at General Motors, where he managed the quality and warranty information systems across GM's North American community. He holds a Bachelor of Science from Michigan State University and a Master of Science from the University of Wisconsin.

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