This report by Retail Systems Research (RSR) evaluates how retailers are making progress towards adoption of the 7 tenets of 21st Century Merchandising which were identified in 2010.

  • Optimisation in merchandising must span products, prices and processes
  • Insure merchants have a solid understanding of their technology tools
  • Only tinker with assortments after broad cross-category due diligence
  • Look at and consider "best practices" from other retail segments
  • Marketing is an integrated part of merchandise planning and execution
  • Merchandising capabilities have changed strategically, not just tactically
  • Merchants are no longer the sole intersection point between customer insights and product plans

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