The 1823 Call Centre of the Hong Kong government's Efficiency Unit acts as a single point of contact for handling public inquiries and complaints on behalf of many government departments. 1823 operates round-the-clock, including during Sundays and public holidays. Each year, it answers about 2.65 million calls and 98,000 e-mails, including inquiries, suggestions and complaints.

Discover how The Call Centre makes sense of compaints management, spot emerging trends and public concerns, and produce high-quality complaints intelligence for the departments they serve."

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