Customer Support
SAS Support
Self Service Support
Assisted Support
Premium Support
Infrastructure Support
Logging a Call
Service Levels
Hints and Tips

Self Service Resources

SAS provides an extensive array of online resources to help you research an issue yourself. However, if you cannot find what you need here then our Customer Support team will be happy to help you.

Technical Problems

SAS® Notes
Query the issues database for information about previously solved technical problems.

Subscribe to this list server to receive significant technical bulletins.

Subscribe to this list server to receive copies of new and revised SAS Notes.

System Administration

SAS® Knowledge Base:
Our primary resource for systems administrators.

Hot Fixes and Downloads:
Allow you to keep your system up-to-date.

Install Centre:
Contains the most up-to-date installation and configuration documentation.

Administration Services:
Will help you with emergency SID and SETINT resets and other license issues.


SAS Product Documentation
A PDF online archive.

Hints and Tips for Users

SAS® Professionals
Our social network site where you can meet and share knowledge with SAS users from across the globe.

Hints and Tips
Archived from the UK's regular SAS user newsletters

Information on New Features

SAS® Focus Areas
Provides advice on new and existing SAS products and solutions.

Request for New Features

SASware Ballot®
Is SAS' annual software survey and your opportunity to vote for new features you would like to see.


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