Premium Support

Our Premium Support service offers a number of benefits over the Standard Support service. These include:

Premium Services

All customers will receive:

• Technical account management from the Premium Support service team who know your SAS infrastructure as well as you do.
• Onsite support to help with installations, modernizations, and other issues.
• Critical period support to cover upgrades and installations occurring outside office hours.
• Regular status reports to keep you informed and firmly in control of next steps and future actions.
• Priority handling allowing you to escalate critical issues with Customer Support.
• Premium Support workshops to introduce your staff to the Premium Support service.
• Planned support costs with fixed fees for the additional services which allows you to budget ahead.

Higher levels of Premium Support provide even more benefits including:

• A dedicated Customer Support specialist who will provided a single point of contact for all your technical support queries.
• Free registration for prestigious SAS events including SAS Global Forum.

Premium Service bundles

If these packages are not exactly right for you, we are happy to customise a service package that will meet your specific needs.

Case Studies

• South Wales Police - SAS® Premium Support helps intelligence-led policing at South Wales Police