Customer Support
 
SAS Support
Self Service Support
Assisted Support
Premium Support
Infrastructure Support
Logging a Call
Service Levels
Hints and Tips
 

Logging a call

SAS® Customer Support provides real-time professional support when you are unable to resolve a problem through our Self Help resource. Our UK based support consultants pride themselves on solving your functional and technical questions in the minimum amount of time.

When to Call

Customer support provided as part of the licence fee gives you the opportunity to ask about:

  • Technical problems
  • Error messages and documentation
  • Installation
  • Configuration
  • SAS statement syntax
  • Developing applications and procedures and their output
  • General logic problems
  • Forthcoming product developments

Before You Call

Please have the following information to hand before you contact SAS Customer Support:

  • Site number
  • Company name
  • Contact name
  • Contact email
  • Contact phone number
  • Version of SAS software
  • Operating system
  • Description of query, issue or information required

How to Call

There are several ways you can contact us:

Calls to Customer Support for critical problems after normal UK support hours are directed to one of our world-wide support centers in North America, Europe, or Asia/Pacific, thus providing 24-hour "follow the sun" support.

Helpdesk Telephone Number Hours of Operation
UK 0845 4029907 8:00 am to 6:00 pm, Monday to Friday
Ireland 1850 923323 8:00 am to 6:00 pm, Monday to Friday

If a critical problem is being reported, please phone Customer Support in the first instance.


Tracking Progress

Tracks is an online tool that enables you to check the status of any problems or questions that you have submitted to SAS Technical Support.


Service Levels

The Customer Support Policies will provide you with our policies and procedures and associated response times that apply to any contact with Customer Support. Our service levels can be found on this site here.

 



0845 402 9907