Logging a call

SAS® Customer Support provides real-time professional support when you are unable to resolve a problem through our Self Help resource. Our UK based support consultants pride themselves on solving your functional and technical questions in the minimum amount of time.

When to Call

Customer support provided as part of the licence fee gives you the opportunity to ask about:

Technical problems
Error messages and documentation
Installation
Configuration
SAS statement syntax
Developing applications and procedures and their output
General logic problems
Forthcoming product developments

Before You Call

Please have the following information to hand before you contact SAS Customer Support:

Site number
Company name
Contact name
Contact email
Contact phone number
Version of SAS software
Operating system
Description of query, issue or information required

How to Call

There are several ways you can contact us:

Complete our web based Technical Support Contact Form
Send an email to our Helpdesk - support@sas.com
Call our Helpdesk

Calls to Customer Support for critical problems after normal UK support hours are directed to one of our world-wide support centers in North America, Europe, or Asia/Pacific, thus providing 24-hour "follow the sun" support.

Helpdesk	Telephone Number	Hours of Operation
UK	0845 4029907	8:00 am to 6:00 pm, Monday to Friday
Ireland	1850 923323	8:00 am to 6:00 pm, Monday to Friday

If a critical problem is being reported, please phone Customer Support in the first instance.

Tracking Progress
	Tracks is an online tool that enables you to check the status of any problems or questions that you have submitted to SAS Technical Support.

Service Levels
	The Customer Support Policies will provide you with our policies and procedures and associated response times that apply to any contact with Customer Support. Our service levels can be found on this site here.