Enterprise Support Practice

What We Do

The Enterprise Support Practice deals primarily with customers that are using SAS in a multi-platform, multi-tiered environment across their entire enterprise.

SAS^® solutions available today offer so much flexibility and ease of use to the community of SAS users, but this often means a more complex underlying infrastructure. The Enterprise Support Practice therefore must focus on the whole SAS estate; not just the software but the hardware as well.

The Practice has experts in both the business intelligence (BI) and data integration (DI) arenas, as well as web technology and systems specialists. They all act as a source of expertise between the platform and the solutions practices in Customer Support, as well as Technical Support in the US, to ensure our customers get the very best value out of their investment in SAS.

Our Services

Troubleshooting
	Problems will always occur and it is the function of the Practice to react quickly and efficiently to ensure that these problems have a minimum impact on the customer's business.

Systems Tuning
	Volumes of data are increasing, so what may have started out as a performant system may become less performant over time. By providing a systems tuning service, we can help resolve performance bottlenecks before they become critical.

Web Tuning
	As more users are given access to web based applications, it's necessary to ensure those users continue to experience good performance. Our web tuning specialists monitor and tune web environments to help ensure this happens.

Specialist Advice
	Our specialists track the latest technological developments and can advise on how a new technology can be used with SAS to improve end user experiences throughout an enterprise.