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SAS® Support Services

Support Services

We provide 3 levels of support to our customers:

Self-Service support is available 24/7 and you can access knowledge systems, download fixes, raise and monitor incidents from your browser.

Assisted Support is provided during office hours via a dedicated UK phone line, and for high severity incidents, via our 24 hour response centre in the US. Support consultants benefit from years of technical training and experience, and are also expert in the ‘softer’ skills that can be critical to resolving issues quickly.

Premium Support is offered at an additional fee for when more proactive help is required, eg. upgrades and other maintenance activity of your SAS environment. All arrangements are individually tailored to meet your needs as a business.

SAS® Support has been audited by the BVQI and certified to ISO9001.

Click here to visit the Customer Support Website.

SAS® Installation and Configuration Service

Encompasses the entire setup process for a SAS deployment. This service covers documentation, installation, hot-fix application, testing and high level knowledge transfer across all platforms.

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SAS® Hotfix Review

Takes advantage of our consultants expertise to ensure all required hotfixes are applied quickly and effectively. During a review our experts will conduct a detailed assessment of your current level of hotfixes applied to your SAS deployment both on the server and client side.

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SAS® Mainframe Optimisation Service

Provides expert recommendations to improve the efficiency and effectiveness of your SAS mainframe deployment. Focusing on optimising your reporting processes and making more of MXG software for performance monitoring and capacity planning, we will review your use of SAS on your mainframe and recommend enhancements to improve productivity.

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SAS® Premium Support Service

Is an extension of your company's internal resource, providing you with superior levels of business support and personal attention from a dedicated, specialist team for a fixed annual fee. The service extends SAS' world-class customer support by providing an additional 'proactive' and preventative service.

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SAS® Premium Support Service - Foundation

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SAS® Premium Support Service - Bundle 2

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SAS® Premium Support Service - Bundle 3

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SAS® Premium Support Service - Bundle 4

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